{"status":"ok","elements":" \t
\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
The Benefits of Short Commutes<\/h5>\n \t

Since we are working, it is inevitable that we commute to work every single day. We are often faced with the decision on what mode of transportation to use. And oftentimes if not all the times, we prefer the ones that can take us to our destination in the shortest possible time. No wonder jeepneys […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
How Do You Measure Your Agent\u2019s Progress: Step by Step Guide<\/h5>\n \t

Your agents are the face of your company. They are your business\u2019 frontliners. They are the ones that your customer will be talking with. It is imperative therefore that they are its best whenever possible if not all the time. In any contact centers, measuring agent\u2019s progress is very essential. Since the agents are facing […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
SiBS: an Omni-Channel Contact Center<\/h5>\n \t

Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the epitome of what contact centers should be. And SiBS surely is not way behind with this move. Perhaps you might wonder what omni-channel contact centers are. How is this different from […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
The Importance of First Call Resolution<\/h5>\n \t

First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution wherein their primary mode of communication would be the phone. With the aid of FCR, organizations can be able to track their efficiency with how well their agents were able to […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
3rd National Capability Development Summit Today<\/h5>\n \t

The 3rd National Capability Development Summit is set to open today November 9, 2016 in Tacloban City. Aimee Nadela, President of the Davao del Norte ICT Council, Province of Davao del Norte and Managing Director of SiBs will join the said event. This is made possible by the Department of Information and Communications Technology (DICT). […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Filipino Owned Contact Center: More Than Values<\/h5>\n \t

There are many reasons why businesses would embrace Filipino owned contact center in the country. More than being a hub of graduates that are good in speaking English, we are a culture that delivers more. We have values that are only present and innate in us Filipinos. Which is why, foreign investors and local ones […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Rural Sourcing, The New Thing<\/h5>\n \t

Rural sourcing is the newest thing that hits business process outsourcing in the country. More and more companies are slowly shifting their customer service operations to such areas. There is no denying why call centers are commonly situated in cities and in the metropolis. For one, there is convenience. After all, great infrastructures are put […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Agent Quality of Life<\/h5>\n \t

An agent quality of life has been ridiculed by other professions. This is because of the notion that this is just ideal for fresh graduates and those without prior work experience. Even more, this is easily stereotyped as a menial job. If ever you worked in a call center, one would oftentimes be shy expressing […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Filipino Owned Contact Center and BPO<\/h5>\n \t

Business process outsourcing has been considered a lucrative industry in the Philippines. It is no wonder that sooner, BPO revenues would soon to overtake OFW remittances. Even more, it has continued to help fuel the economy for the longest time. What was once a call based business has expanded to varied services. Now, we are […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
#IAnswerTheWorld and Be Proud<\/h5>\n \t

#Ianswertheworld is perhaps the right hashtag for every call center agent around the country. Even more, this is something that each of them can truly be proud of. You might wonder what this hashtag means? More so, is this in any way related to Instagram? This is still not a trending hashtag yet. But definitely […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
8 Contact Center Agents Myth When Working in a Contact Center<\/h5>\n \t

  Contact center myths have been circulating not only in the workplace but also in the Internet. These myths even scare people to not apply to a call center company. Even more, this instils fear to interested individuals. You might have already heard of these myths if you happen to work in the industry. Furthermore, […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
11 Reasons Why Should I Work in a Contact Center<\/h5>\n \t

There has been a growing demand for call centers be it in large companies and also small and medium ones. With this in mind, this translates to many opportunities for contact center jobs. Many are often concerned that being in a call center is a career suicide. More so many are reluctant to work as […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Outsourcing a Contact Center Vs Homeshoring<\/h5>\n \t

When a company decides to hire a third party agency to carry out certain tasks, like customer service or product support, this is what we call as \u201coutsourcing\u201d. More importantly, I\u2019d like to refer to them as third party call centers if they handle product support, customer service, technical support, and even booking tasks. The […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
What Makes Me Proud To Work in a Contact Center Industry<\/h5>\n \t

I have been in the contact center industry for almost a decade. I never really planned to be a part of a call center. After all, it was a booming industry back then and I just needed experience in order to land a better position in another company. Little did I know this was the […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Outsourcing Contact Center to a Rural BPO<\/h5>\n \t

Outsourcing contact center has been the trend for the longest time. In an effort to improve customer service and even entice customers to new products and services, businesses are eager to include this in their budgets. In order to be able to spend less on such a task, they often outsource it with other companies […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Why Choose a Contact Center Service Career and Stick to It<\/h5>\n \t

Has it ever crossed your mind to embrace a contact center service career? Perhaps, you have considered working in such industry? Call centers have been sprouting in major areas in the country. Not to mention the many job opportunities they bring. You might chance upon a call center industry that requires hundreds of agents. This […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Advantages of Partnering with a Davao Call Center<\/h5>\n \t

Call centers is a booming industry in this side of the country. As such many businesses are now engaged to partner with call centers in order to efficiently address and attend to their customers and their needs. It is imperative therefore that business nowadays have a contact center partner or two. The Philippines is a […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Call Center in the Philippines Handling Outsourced Healthcare Campaigns: How to Choose<\/h5>\n \t

There are already a lot of call center in the Philippines. Many of them are geared towards outsourced healthcare and related campaigns. If you are a business looking for a good call center to partner with, this might be a dilemma. After all, there are indeed many fishes in the sea. How then can you […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Call Center Reports to Ask When Outsourcing a Campaign<\/h5>\n \t

In every partnership most particularly businesses, being able to measure, review and report the results is tantamount to the ongoing success of one\u2019s direct marketing strategy. Even more, call center reports are very essential because this will show how well the business is doing and how the business partner can be able to improve and […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Difference between DID Number and Toll Free Number For Your Business<\/h5>\n \t

Small and even medium sized businesses are often faced with a dilemma. What phone number to use for the business, DID or toll free number. To date, there are already a variety of numbers on the market. And obtaining the right phone number is very essential to any business. More often than not, this is […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
How Call Center in the Philippines Can Help Grow your Small and Medium-Sized Businesses<\/h5>\n \t

Call center in the Philippines is a booming industry in the country. This is a prime location after all because of fluent English speaking Filipinos and less expensive operational and labor costs. Plus, there is a constant stream of college graduates eager to enter the workforce. Hence labor wise, it will never fell short. Call […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
How Can Your Business Benefit From Outsourcing to a Call Center in Tagum City Davao<\/h5>\n \t

Tagum City is the capital city of the province of Davao del Norte Philippines. This city is part of the Metropolitan Davao area. It has a total population of 242,801 (data from 2010). Apart from the increasing number of population, Tagum also ranked among the 20 most viable cities to do business in the Philippines. […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Top 5 Commonly Used Open Source Dialers for Call Centers in the Philippines<\/h5>\n \t

Part of running a call center company requires you to run complex call center software, or what the industry would refer to as dialers. These dialers often cost up to thousands of dollars, so these can be a little off-putting for companies who\u2019re on a tight budget. What happens when you can\u2019t compromise quality and […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Tips to Become a Successful Inbound Call Center Agent<\/h5>\n \t

It is a business\u2019s objective to grow and succeed. Hence, having successful inbound call center agents is a must. Call center agents are very essential to the business. They can also make or break it. That is why, it is very important that business process outsourcing companies who front lines inbound call center agents must […]<\/p>\n \t<\/a> \n <\/div> \t

\n \t
\n\t\t\t
\n \t \n \t
\n \tREAD MORE<\/a>\n \t\n \t<\/div>\n <\/div>\n <\/div>\n \t\n\t\t\t
Call Monitor to Evaluate Effectiveness of your Call Center Agents in the Philippines<\/h5>\n \t

One problem with outsourcing your customer service is one\u2019s inability to monitor the business. For one, you are physically not there to check on your call center agents and two the time difference might be drastic. However, in spite of the hurdles, evaluating your call centers in the Philippines is very essential. This is simply […]<\/p>\n \t<\/a> \n <\/div> \t