Difference between DID Number and Toll Free Number For Your Business

toll free number

Small and even medium sized businesses are often faced with a dilemma. What phone number to use for the business, DID or toll free number. To date, there are already a variety of numbers on the market. And obtaining the right phone number is very essential to any business. More often than not, this is one aspect that must be pondered upon in order to come up with the right type of number. After all, this is your medium that your customers can connect to the business. Failure to provide one can indicate business failure as well.

The bad side is not many businesses understand the variety of these phone numbers. Calling specifications change depending on which type of number the business would choose. Hence, one must be able to understand the key features that would benefit one number type from the other and vice versa. If your business is still thinking on what number to get, you might want to start with DID and Toll Free number. These are after all the most popular numbers among small, medium, and even large-sized businesses.


DID is synonymous with DDI. The two acronyms are often used interchangeably. Numbers under this type are known as virtual numbers. This is a service called direct inward dialling. This serves as a local number for a country and even a city. This can be purchased to work and can be used with your existing phone service. So how does DID numbers work?

DID numbers work by transferring any calls that it receives to the personal line. The line can be VoIP (Voice over Internet Protocol), mobile and even landline. DIDs are becoming popular in the market particularly in companies simply because they give the impression that they have a physical presence in a specific location. The physical office may or may not exist at all. Callers in the area where DID number is located will be charged the same amount as they are calling with other local numbers.

Toll Free

Toll free number allows the caller to contact a particular business without the pain of paying for the call. The said fee will be shouldered by the business. Each individual toll free number is also country-specific very much like DID numbers. This means that only people in that country can be able to call the toll free number where the business is situated.

For instance, in the US toll free numbers can easily be recognized. Simply because it starts with the 1-800 number. To date, they have expanded their options to 1-888, 1-855,1- 844 and a few others. Toll free numbers in varied countries will also look different.

DID Number or Toll Free Number

The question now is which would be better for small and medium sized business. Would it be getting a DID or a toll free number?

You might want to ask yourself what you are trying to position your business and what should you be projecting to your consumers. This is very important since this can dictate on the type of number to get for the business. For instance, if you would want to be seen as a big and major company, getting a toll free number would be the best road to take. With this, your consumers can be able to contact your business easier and anytime of the day since there’s no need for them to pay for such service at all. With this mode, you can be able to drastically improve your customer service and relationships with your consumers.

Toll free numbers will also come in handy most especially if you do not have a physical location of your business. This will be ideal for global businesses or those who are looking still to expand beyond the local market.

If your target on the other hand is grounded to a physical location and making yourself visible in that city or locality, getting DID would be best. If your services or products are also local, then it would be ideal to get this type of number. This is assuming that you won’t be receiving any long distance calls. Since you are also a small and even medium-sized business, shouldering the call fees might be a huge expense. Here is where the DID would come in handy.

Getting DID or even a toll free number is still up to the business. What is important is that you will have a mode where your consumers can be able to contact you. It would be ideal to start with the DID number first as the business is still growing. If you would now be expanding your market to cover more than one city, then get a toll free number.