There are already a lot of call center in the Philippines. Many of them are geared towards outsourced healthcare and related campaigns. If you are a business looking for a good call center to partner with, this might be a dilemma. After all, there are indeed many fishes in the sea. How then can you choose the right one?
Being able to land the right outsourced healthcare provider is very crucial not only for customer support but for your business in general. It is very important then from the beginning you were able to choose the right company to partner with. Moreover, it would be a waste of time, money and effort to land on one and transfer to another call center because of the call centers inability to provide the things you need.
In order to spare you with such headache, we are here to help you out in choosing the right provider for your outsourced healthcare campaigns. A friendly reminder, this can be a tedious task at first. However, when done right, your business can be able to reap the benefits.
Tip 1: Determine what you want. It would be important first to gauge on the things you would need for your business. Have a good sense of the items you would want provided. For example, assess if you would only need email or chat support. There are even outsourced healthcare providers that can do calls both inbound and even outbound. Would you need that for your customer support’s end? Will this be a 24 hour service or an eight hour shift?
Tip 2: Ask for references. A good way to start finding the right call center partner for your healthcare campaigns would be to ask around for reference. After all there are already existing companies that have ties with call centers in the Philippines. You might want to get a grasp of those partners of theirs and ask if they are happy and satisfied with the services they provide. This can also be a good evaluation tool on your end because you will be able to get primary data directly from existing partners.
Tip 3: Cost. Call center in the Philippines are embraced because of its cost effectiveness. That is why, determine how much you will be charged by them. Identify the cost of labor, cost of management and infrastructure and more so tax and even treasury impact. If you have no idea yet just how much the starting cost would be, you may start with the average cost of existing companies who embraced call centers. And of course you will never go wrong with calls and trips to their localities.
Tip 4: Location, location, location. When choosing the right call center for the business, location is very essential. Just like any business, it would be best that you get to find a location that would best fit your infrastructure and more so customer needs. Gauge also political and business risk and also the support provided by its government. You might also find a location that would be compatible to your customers and their needs. Language would also be one thing to consider.
Tip 5: Culture quality. Another important detail to consider would be to make sure that the contact center can be able to provide quality. This means quality in terms of customer support and partner support. They must be able to guarantee effectiveness and also efficiency. After all, they must be a partner for the business. Hence they must be able to provide the best for you and your business in general.
In any business be it in outsourced healthcare campaigns and of other interest, one should choose the right call center partner. After all, this will serve as your customer’s frontline. It would be beneficial then to take these tips to heart so that the business will be able to find the right one. And this could translate to business success.