omni-channel contact center

SiBS: an Omni-Channel Contact Center

Omni-channel contact center is currently making waves in the customer service industry. What was once a concept is now being realized and even the epitome of what contact centers should be. And SiBS surely is not way behind with this move. Perhaps you might wonder what omni-channel contact centers are. How is this different from […]

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First Call Resolution

The Importance of First Call Resolution

First call resolution or FCR has been a very important metric in any call center industry. This is also synonymous with First Contact Resolution wherein their primary mode of communication would be the phone. With the aid of FCR, organizations can be able to track their efficiency with how well their agents were able to […]

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National Capability Development Summit

3rd National Capability Development Summit Today

The 3rd National Capability Development Summit is set to open today November 9, 2016 in Tacloban City. Aimee Nadela, President of the Davao del Norte ICT Council, Province of Davao del Norte and Managing Director of SiBs will join the said event. This is made possible by the Department of Information and Communications Technology (DICT). […]

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